CIG Technology Solutions

  • Overview

    You need the proper solutions to power your great strategy. But how can you be sure you are partnering with the right talents? What solutions can really empower your organization to achieve the planned benefits and goals?

    At CIG, we deliver business solutions realized in workable technical design through our seasoned and experienced team of professionals. We provide fast tangible results with demonstrably improved return on investment, technologically superior solutions that is scalable to grow with your changing needs and solutions that maximize and enhance existing technology investments. We have built numerous successes through our proven project delivery framework and methodologies.

    Our company is well versed and specialized in the following technology domains:

    • Telecommunications - We are solution enablers of Unified Communications, Mobile technology and integrator for multi-vendor products and services.

    • Business Application & Integrations - We are solution enablers and integrators of enterprise business application, business integration, business process/rule management, workflow execution, data validation and master data management.

    • Social Collaboration - We are solution enabler and integrators of Social Enterprise Media, Networking and Integration.

    We can deliver dramatic improvements in business adaptation in technology, operational efficiency and IT maturity with significant cost savings to your organization.

     

  • Telecommunications solutions

    Capabilities

    CIG offers a wide range of services in the field of modern data transmission and telecommunication systems. These services and solutions include the creation of information infrastructure for businesses, implementation of software designed for optimization of the telecoms carriers´ activities, and the integrations between multiple complex software that power a fully functional telecommunication system.

    CIG´s deep industry expertise provides the foundation for solving the most complex business problems. Our team is a community of specialists who have shown their deep knowledge and hands-on experience in implementing many large-scale projects. We are successful because we see solutions beyond what others traditionally provide.

    Solution = Enablement + Integrations.

    Unified Communications Enablement

    • VoIP

    • Voice Processing

    • Speech Recognition

    • Interactive Voice Response (IVR)

    • Computer Telephony Integration (CTI)

    • Workforce Management

    • Contact Center Technologies

    • Call Accounting

    Unified Communications Integrations

    • Mobile applications & integrations

    • Multi-channel integrations

    • Contact Center application integrations

    • Universal Seating & Contact Center outsourcing

    • CRM & Business Intelligence

    • Turnkey provider

     
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    Business Applications & Integrations

    Capabilities

    CIG´s deep industry expertise provides the foundation for solving the most complex business problems. We provides world-class Business Applications and Integrations services and solutions to leading companies.

    Leveraging over a wealth of experience across industries and technologies, CIG bridges the gap between pressing business needs and technology consulting to protect existing investments and extend and unlock their business value. Whether it is corporate initiatives or as complex as merger and acquisitions, we have the right expertise to help the business to succeed.

    Business Applications Enablement

    • Enterprise Business Application Development

    • Master Data Management (MDM)

    • Data Warehousing

    • Business Intelligence (BI)

    • Business Process Management (BPMS)

    • Business Rule Management (BRMS)

    Business Integrations

    • Data Integrations

    • Web 2.0 Integrations

    • ESB Integrations

    • Service Integrations

    • Composite Application Integrations

  • Social Collaborations Solutions

    Capabilities

    A change has occurred in the nature of business. The change is fundamental and irreversible, requiring a profound change in response. The instant connectivity of online communities has changed the way customers interact with the enterprise. Consumers are no longer satisfied by one-way communication with your brand. How do you leverage on the technologies to embrace this change and propel your business forward?

    CIG´s industry expertise provides a holistic view of social media solutions. We provide collaborative solutions to enable business to engage in Social Media Integration. CIG helps organization to harness the power of customer comments to a) improve satisfaction, loyalty and retention and b) move their businesses forward. We see social media solutions beyond the traditional approach.

    Solution = Enablement + Integrations.

    Social Collaborations Enablement

    • Social Content Management

      • Workflow, Authorization and Publishing Hub

    • Social Engaging Management

      • Conversion Tracking
      • Social CRM

    • Social Measurement Metrics Management

      • Corporate Reputation Management
      • Customer Experience Management

    Social Collaborations Integrations

    • Web Analytics Integrations

    • Corporate Websites Integrations

    • Sales and Marketing Integrations

    • Social Contact Center Integrations